Started in 2006, Crown Bus is focused on passenger and comfort and is quick to respond to their demands compared to other buses to Mombasa starting from Nairobi and back. As a result, it became the first bus service company in the country to provide bottled mineral water to its esteemed customers. It has also partnered with Safaricom to make payment and booking processes easier while all its offices are automated to gather for online payment and booking. Due to its exceptional passenger and parcel services, Crown Bus service was rated as the best in the bus category by the Association of Kenya Insurance. The company was started by two of its leading directors who had the desire to provide excellent bus service delivery. Since its inception, therefore, the award-winning Crown Bus Service has become a major force and threat to other firms that offer similar services. It has never been this easy to get a bus from the broad list of bus companies that travel to Mombasa with the stiff competition to make customers as comfortable as possible. Each day every bus company; especially those traversing long routes, come up with innovative ideas and this has led to cosy buses with everything you will need for a long distance journey. These include comfortable seats, adequate leg space, entertainment, air conditioning, refreshments and smart hostesses to attend to passengers on board.